Returns, Booking & Cancellation Policy

Returns, Booking & Cancellation Policy R e t u r n s , B o o k i n g & C a n c e l l a t i o n P o l i c y

Please familiarise yourself with The Yvette Clinic Policies ahead of appointment:

A 30% booking fee is required within 48 hours of confirming your appointment to secure your treatment.
If your appointment is scheduled within less than 48 hours, the booking fee must be paid immediately.
Failure to pay the booking fee within the specified timeframe will result in your appointment being canceled.

The booking fee for your confirmed appointment is non-refundable.
You may reschedule your appointment up to 48 hours before your scheduled date/time without losing your booking fee.
You can reschedule your appointment twice using the same booking fee. After two reschedules, a new booking fee will be required.

If you choose to cancel your appointment after paying your booking fee, the fee remains non-refundable.
Appointments canceled or rescheduled less than 48 hours but more than 24 hours before the scheduled time will incur a charge of 50% of the total booking cost.
Appointments canceled or rescheduled less than 24 hours before the scheduled time will incur a charge equal to the full cost of the appointment.
The card on file that was used to pay the booking fee will be charged automatically for any fees incurred due to late cancellations or rescheduling as outlined above.

By booking through our Aesthetic Nurse Software online portal, you agree to this cancellation and booking policy.

If you purchase a physical item from The Yvette Clinic website and it arrives faulty, please contact The Yvette Clinic directly to arrange a replacement.
The original item may need to be returned at the customer’s expense; this will be determined at the discretion of The Yvette Clinic.
For faulty AlumierMD items, a return may be required before a replacement is issued, as the fault or damage needs to be assessed by AlumierMD’s head office.

If you are uncertain about which product to choose, please contact The Yvette Clinic for an initial consultation to create a bespoke skincare routine tailored to your needs.

If you experience a reaction to a product, you must report it to The Yvette Clinic immediately to discuss the next steps for managing the situation.
In case of an emergency, it is the customer’s responsibility to seek immediate medical advice or attention through the NHS or appropriate emergency services.